Refund and Cancellation Policy

Nature of Digital Goods

By completing a purchase of a digital image or video download from this website, you acknowledge that you are purchasing an intangible good. Because digital files are instantly accessible and cannot be returned like physical goods, the sale is considered irrevocable.

No Refunds

All sales of digital downloads are final. We do not offer refunds, partial refunds, or exchanges once the download link has been provided to you, regardless of whether you choose to download the image immediately.

No Cancellations

Orders cannot be cancelled once payment has been processed.

Quality Guarantee

If the image or video file you receive is technically defective, corrupted, or does not match the product description on the website, please notify us within 2 days of your purchase.

Our liability will be limited to correcting the defect and providing a working, corrected file. We will not provide refunds for technical defects; instead, we will supply a replacement file that meets the advertised specifications.

Dispute Resolution

If you are unhappy with your purchase and wish to raise a concern, please contact us at john.wilkinson.photo@gmail.com within 2 days of your purchase.

We will review each case individually and determine if a replacement file is warranted. As digital goods cannot be returned, refunds will not be issued under any circumstances. Our maximum liability is limited to providing a corrected or replacement file where a legitimate defect exists.

Contact Information

For any questions regarding this policy or to report a technical issue with your purchased files, please contact us at:

Email: john.wilkinson.photo@gmail.com

Phone: (082) 551 3308